More about setup, support and payment
Is one full user included at every branch?
One full user is included for the whole business, across all branches. Every plan charges its base once per business. Minimum: 1 full user. Additional full-user charges start with the second full user. Separate businesses keep their own subscriptions.
Can we start the trial before inviting other staff?
Yes. Start the 21-day trial on your own and invite staff later. No card is required. The trial covers the software; setup and consulting are separate.
How is Guided different from one-off assisted setup?
On Standard, you can pay us to handle your setup as a one-off job, from ₦150,000 before VAT. Guided also includes scheduled staff training, quarterly setup and usage reviews, and a named contact throughout your subscription.
Does adding a branch increase my subscription?
No. Branch count does not change the subscription or restart your commitment. On Standard, your team handles branch setup. On Guided and Advisory, a branch using the established setup within the agreed service has no automatic extra fee. Additional implementation or ongoing assistance is agreed and quoted before work starts.
Why is Guided priced from ₦100,000?
The business base includes the agreed implementation and ongoing assistance. We’ll confirm the scope and final price with you before you start. A larger implementation, substantial migration, extensive configuration or extra continuing assistance may need a higher quote. Ordinary included support and scheduled training for new staff remain included.
How are additional services charged?
Substantial additional implementation work or onsite visits may cost extra. We’ll agree this with you before the work begins. Your quotation will show what the work covers, whether each charge is one-off or recurring, and its payment and discount terms. You accept the final amount before work begins. A one-off setup or visit fee is separate from a higher recurring amount for continuing assistance. We agree any extra work during your subscription before starting it; there are no retrospective charges. Business restructuring is covered by Advisory or separately agreed consulting.
How is Advisory different from Guided?
Guided helps you put your existing processes into 390. Advisory helps you assess and improve those processes first, then implement them. You work with an operations consultant, with monthly reviews and priorities agreed each quarter.
Must we wait for the setup to finish before using 390?
No. Your team starts using each part as it becomes ready. Advisory’s initial work may take four to six months, depending on the agreed scope. We agree the phases and timetable before starting; software access continues throughout.
What happens after the initial work on Advisory?
Monthly reviews continue, with new priorities agreed each quarter. Later work, training and adjustments follow the agreed scope; the original implementation is not automatically repeated.
What does training for new staff cover?
Guided provides scheduled sessions on your existing workflows. Advisory provides scheduled training and process adjustments within the agreed work. We agree any work at a new branch before starting.
How quickly will you reply?
On Standard, we reply to emails within two working days. On Guided, contact your implementation specialist during working hours, including on WhatsApp, for an initial response within one working day. Advisory’s support arrangements are agreed in the programme. Some problems may take longer to resolve, and we’ll explain the next steps in our reply.
What does Guided’s quarterly review cover?
We check whether people use the agreed workflows correctly, identify configuration or training gaps and agree the next steps. Guided implements your existing processes. Designing or improving those processes and reviewing operational performance are part of the work agreed under Advisory.
What happens at the monthly operations review?
We review progress, identify what needs attention and agree the actions, owners and deadlines. Each quarter, we review what has been achieved and agree the next priorities. Visits, training and other assistance are scheduled within the agreed scope.
How is Advisory’s starting price calculated?
The business base is ₦400,000 per month. 1 full user included. The base is charged once per business. Additional full users are ₦12,000 each per month. Prices are before discounts and VAT. The base is charged once per business.
Does Advisory cover all our branches?
We agree the operations, branches and work covered before you subscribe. Your final price depends on that scope. The business base is charged once. Additional implementation or ongoing assistance may cost extra. We agree the work and price before starting; there is no automatic branch fee.
Can we change plans later?
Contact us to arrange a change. During Guided’s three-month or Advisory’s six-month initial commitment, a move to a lower plan must be scheduled for the earliest eligible date. We’ll show you that date before you confirm. Upgrades follow the existing process: we’ll explain the new price and any new commitment for you to accept before making the change. A term is never silently restarted or extended.
What if we need to cancel?
You can request cancellation for the end of your initial commitment. Payments due within that term still apply. If you have paid for a longer period, your access continues for that paid period and the change follows your existing prepaid-subscription terms. We’ll confirm the effective date before you accept the request. Standard’s existing terms are unchanged.
Does the commitment affect staff access?
You can still disable staff accounts and change permissions. The commitment applies to your plan. People are counted once across the business, and adding a branch does not restart the commitment.
Does each payment start a new commitment?
No. Guided’s initial commitment is three months; Advisory’s is six months. Another payment does not restart it. Any new commitment requires your agreement. Before payment, we confirm the price, VAT, payment schedule, commitment dates and earliest cancellation or downgrade date for you to accept.
Can you build extra features or connect 390 to other software?
Extensive data cleanup, accounting reconciliation, major new workflows, custom development and major integrations are scoped and quoted separately. Guided covers the agreed setup and correct use of your existing processes. Advisory covers the agreed process-improvement and operational-review work. We agree extra work and its cost before starting.
What if something in the software is not working?
Ordinary product defects still receive normal product support. Your implementation contact can help report the problem through the agreed channels. An initial reply is not a guaranteed resolution time, and Guided does not include priority engineering fixes.
I already have a paid subscription. What happens to it?
Your existing subscription, agreed quotation and paid period stay as agreed. These prices and commitments apply to new subscriptions and changes you explicitly accept. We do not silently reprice your subscription or apply a commitment retrospectively.
Do I get a discount for paying ahead?
Yes. Pay for three months upfront and save 5%, or twelve months and save 10%. Monthly payments have no discount. Guided’s three-month and Advisory’s six-month commitments apply whichever option you choose. Annual payments cover all twelve months under your agreed prepaid-subscription terms. Prices exclude 7.5% VAT; the calculator shows it separately.
Is self-service access available?
Yes. Self-service users have the same access on every plan: their own attendance, leave, payslips and permitted personal information, plus policies or procedures assigned to them. Training follows the scheduled and grouped sessions within your agreed service. It does not include individual consulting for every employee.
How does the HUB fee work?
HUB is included in all three plans while your Work subscription is active. We charge ₦50 for each paid online order through HUB, plus the payment provider’s charges. There is no HUB fee for offline sales recorded in Work.
Will I be charged when the trial ends?
No. The trial is free for 21 days and does not require a card. When you’re ready to subscribe, we’ll confirm your plan and the amount to pay.